Service Partner Manager

Dodane: Wtorek, 15 Styczeń, 2019  13:47
  • Dam pracę / Inne
  • Pełny etat
  • Umowa o pracę
  • Pracodawca: Carpenter Consulting

Opis oferty pracy:

Carpenter Consulting / IMSA Poland is a trusted advisor of recognized international and Polish companies in the field of recruitment and building competences of the management and managerial staff. As a partner of the international organization IMSA International Executive Search, we recruit management staff in 24 countries around the world.

Currently we lead the recruitment project for leading innovator of medical equipment, devices and software for health care industry. We are searching for a specialists, able to fulfil the role of the:


Job location:

- corporate headquarters are located in Stockholm,
- the role requires travelling in the assigned region (Balkan countries, Baltics, Romania and Bulgaria),

What you will do:

• arrange regular business review meetings with distributors in the assigned region,
• be responsible for establishing new company service entities in Emerging Market Countries, work with managers across the region to plan and implement the service strategy for any new markets entered into within the region,
• ensure that service partner agreements are in place to cover all markets and product modalities and distributors are compliant with the company processes and the terms detailed within their service partner agreements,
• managing company’s service responsibility and obligations within a particular market are clear and that those obligations are fulfilled to the satisfaction of the customer,
• work with distributors to understand any competency gaps or performance shortfalls, ensuring the necessary support and training is in place,
• assess the existing service structures and agreements, make recommendations and plan and implement changes as agreed, review key processes, such as technical support and logistics, to ensure these are fulfilling the needs of the markets,
• plan and manage any transition of distributors into company’s direct control to ensure that the representative has the knowledge, systems and support necessary to operate within company,
• develop key distributor resources where appropriate and manage the use of those resources elsewhere as the needs arise,
• work with the European Management Team to plan the appropriate growth of any company service resources within the budget guidelines,
• Profit and Loss responsibility, taking care of the P&L of company’s service part, revenues and expenses of the service partners,
• monitor service costs, in particular service parts, ensuring costs are controlled within forecasted expectations and addressed where appropriate,
• consolidate and submit the distributor and emerging markets’ service budgets, forecasts and long-term plans to the VP of Service,


• formal technical qualification and service management role experience,
• experience in managing challenging service situations,
• clear understanding of distributor models,
• proven people management experience,
• ability to understand and develop revenue opportunities,
• ability to understand and manage financial reports, budgets and forecasts,
• ability to travel extensively,
• excellent communication and customer management skills,
• team player, flexible, entrepreneurial style,

Required knowledge of foreign languages:

English (abilities to speak languages other than English are desirable but not essential)


• contract: permanent employment contract,
• trial period: 3 months,
• attractive salary and annual bonus,
• tools and benefits: laptop, cell phone, company car, medical healthcare, life and health insurance,

If you are interested, please send your CV in English at the following link:,ja,491

In relation to the EU regulation on the protection of personal data (GDPR), Carpenter Consulting took actions aimed at adapting internal processes to the requirements of the new law. At the indicated address, we have prepared a set of information for you, which will allow you to read the principles of personal data protection at Carpenter Consulting in a transparent way.
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