Customer Service Specialist with German
Dodane: Środa, 15 Styczeń, 2020 12:48
- Kategoria: Dam pracę / Biuro / Administracja
- Forma pracy:Pełny etat
- Umowa:Umowa o pracę
- Dodatkowe:Brak wymagań
- Pracodawca: Agencja rekrutacyjna
Opis oferty pracy:Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions.
WHAT WILL YOU DO?
Handle incoming calls (where needed, proactively initiate follow-up calls) and emails from customers, logistic partner and/or internal teams in relation with the Returns process in order to provide excellent service to the customer
Process customer returns requests create return order in SAP and schedule pick-up with carrier
Investigate and solve post-delivery/Goods Return issues and interact with customers and logistics to ensure proper solution
Solve situations when orders do not meet the customers' expectations and ensure positive customer experience
WHAT WE DO EXPECT?
Very Good English
Very Good German (min. B2)
Previous experience in Customer Care would be an advantage
Preferably Good MS Office skills
Using foreign language and new technology solutions daily, cooperating with various global Clients.
Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
Commitment to reducing our environmental impact in terms of carbon, water and waste across facilities and in the communities in which we work and live by joining different initiatives.
Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
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